INFORMATION QUESTIONS

ANY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact details and that the actual product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

When will I receive the invoice?

You will receive the invoice after the order/payment has been completed.

When paying on account, you will receive an invoice from our payment partner.
Please note that this must be paid directly to them within the payment term.

I can't find a product

Maybe we dont currently have it in stock if so you can add it to you wishlist

How can I return an item?

We intend to further digitise this process in the future to make it easier. For now, you can indicate this by filling in the return form, after which we will contact you for further processing.

return form

What payment options do you offer?

You can pay with:

  • On account (subject to conditions)
  • IDeal
  • SEPA transfer
  • Bankcontact (BE)
  • KBC/CBC
Other questions (also available in other languages)

For more questions we refer you to our FAQ page (available in multiple languages)

NL: waar kan ik Nederlandstalige vragen en antwoorden vinden?

Nederlandstalige antwoorden kan u vinden op onze FAQ pagina

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS